Hesham Fahmy

As Chief Information Officer, Hesham Fahmy spearheads TELUS' transformation to a world-leading AI-powered and software-driven technology company. His team is responsible for the digital platforms and tools that power TELUS’ global operations as well as the customer-facing systems that ensure fast, secure and personalized experiences across all lines of business, including TELUS Communications Inc, TELUS Health, TELUS Agriculture & Consumer Goods and TELUS Digital Experience. 

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An agent of transformation and an innovator with seven granted patents, Hesham has extensive consumer, digital and cloud technology development skills and operational leadership. He approaches his product and service development strategies with an entrepreneurial spirit building high-availability cloud and enterprise systems factoring security, privacy, scalability, data warehousing and analytics, all of which centers around constantly improving the customer experience. In 2023, Hesham was recognized as CIO of the Year by IT World Canada.

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With a Bachelor of Computer Engineering from McMaster University and a Master of Software Engineering from the University of Toronto, he has innovated software products and solutions for 28 years, including 22 years of senior leadership roles, with a track record of launching disruptive products and platforms.

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Hesham is a motivational leader with a passion for building highly productive teams and growing professional careers. He has a track record of delivering on forward-thinking ideas that make a real difference and a personal interest in using the power of technology to improve lives, aligned with TELUS' world leadership in social capitalism. Hesham serves on the St. Joseph's Health Centre Foundation board, the TELUS Greater Toronto and Hamilton Area Community Board, the board of directors of Teranet (an OMERS infrastructure holding), the board of directors of League (a TELUS Ventures holding), and as an avid champion of diversity, a member of the TELUS Diversity, Equity, and Inclusion (DEI) Advisory Board.

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Prior to joining TELUS, Hesham was the Vice-president of Technology and General Manager, Marketplace at Loblaw Digital, where he led the technical delivery and operations of Loblaw's omni-channel digital experiences and the transition of all of Loblaws' digital platforms to Google Cloud. As part of the founding team at ecobee, Hesham was instrumental in building and successfully exiting a US$770M Canadian business, serving as one of the masterminds behind ecobee's thermostat line, which became one of the best-selling smart thermostats in North America.

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