Zabrina Ting

Zabrina Ting is a customer experience strategist and partner at Velora CX, a boutique consulting agency that helps SaaS companies reduce churn, scale customer success operations, and build proactive systems for retention. With over a decade of leadership in Customer Success and Support, she has guided teams through rapid growth, built data-driven health score models, and designed frameworks that connect customer insights directly to revenue outcomes.

At Velora CX, Zabrina partners with founders, executives, and investors to operationalize retention strategies, deliver workshops on churn prevention, and implement scalable CX frameworks. Her work bridges tactical execution with long-term strategic design, making her a trusted advisor for companies navigating growth and market pressures.